MARIVIC MART
Brillian Set - Kit de Soins Éclaircissants pour la Peau
Brillian Set - Kit de Soins Éclaircissants pour la Peau
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Brillian Set - Kit de Soins Éclaircissants pour la PeauLe Brillian Set est un ensemble complet de soins éclaircissants, conçu pour améliorer l'apparence de la peau en unifiant le teint et en réduisant les imperfections.
Ce kit contient des produits enrichis en papaye et autres ingrédients naturels, pour une peau plus lisse, lumineuse et éclatante de santé. Idéal pour un soin quotidien, il convient à tous les types de peau. Offrez à votre peau les bienfaits de Brillian Set, disponible maintenant chez Marivic Mart avec livraison rapide !
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Dear Customer Support Team,
I am writing to report an issue with my order #MM1992, which I received last week. I already tried messaging on instagram but received no reply. Also the email address does not work.
Unfortunately, the package arrived in unacceptable condition. Upon opening the box, I noticed that:
One of the skincare products had its packaging already opened, and the product itself has visible stains. Since this is a skincare item, a broken seal poses a significant hygiene and safety risk. I cannot use a product that may have been compromised or tampered with.
The order is missing items. Typically, my orders arrive together, but this shipment appears incomplete. I am unsure if a second package is on the way.
Given that I paid €12.00 for shipping on an incomplete and damaged order, I would like to request an immediate resolution. Since I need these products, I would prefer a replacement for the damaged and missing items rather than a refund. Please arrange for the safe, usable products to be sent to me as soon as possible.
I can send photos of the damaged product, the stains, and the packaging for your reference.
Please let me know the timeline for the replacement shipment. I look forward to your prompt resolution.
Sincerely,
Shanika Luenskens
